Ok, I need to take a minute and vent… I get an email almost every day, from a "loyal" or "faithful" blog reader, who loves our blog (yay!) and has hired someone else to sell their home and has a problem with them (boo!). They want to know what they can do…. My first reaction is – why are you asking me? If you love our blog, and you think we do a good job, why do you call us after you’ve hired someone else?
Anyway, here is the topic of the day – what do you do when you are unhappy with the person you’ve contracted to sell your home?
- Don’t call us. You are in a contractual relationship with another brokerage. Anything we say could interfere with that contract so we can’t say anything at all or we’ll be in trouble too!
- Call the person you hired. Let them know you’re unhappy and give them a chance to rectify the situation. If that doesn’t work…
- Call their broker. Your listing contract is with the brokerage, and the broker is responsible for their associates and may be able to rectify the situation. If that doesn’t work…
- Call your lawyer. I think that one is self-explanatory…
- If you have a legitimate complaint, you can contact the REALTOR’s Association of Edmonton – 780-451-6666 or the Real Estate Council of Alberta 888-425-2754.
If you don’t want to call anybody, you can find plenty of information online – the Real Estate Council of Alberta web site has tons of information, in particular in the Consumer Information section of the site.
Feel free to contact us anytime with questions about real estate, or for information on buying or selling real estate in the Edmonton area – you can even chat with us if we’re online using the cool chat box on this page. We don’t bite (usually).
